Frequently asked questions
The answers you're after, without having to hunt for them.
We've gathered the most common questions about products, orders, shipping, payments and routines here. The aim is simple: to give you a clear, quick, useful answer.
Collagen PRO5
Everything you want to know before you start.
The most common questions on dose, format and fitting it into your daily routine.
One vial a day, away from meals: drink it as it is or dilute it in a glass of water.
The best time is the one you can stick to most consistently. Many people prefer to fit it into their morning or evening routine, but what really matters is using it regularly, as directed.
It depends on how many vials the pack contains. One vial is one daily dose, so a 15-vial pack covers 15 days of use.
Yes. That's exactly where Mialica's “inside and out” philosophy comes from: the supplement and the face products are two different steps in the same daily routine.
The Verisol® studies run for 8 weeks and record the first effects on skin hydration from week four. The Linea Viso serum and cream, used together consistently, give visible results in about a month.
Linea Viso
A simpler routine, not a longer one.
General guidance on working the face products into your day.
For Linea Viso: the Face Cleansing Mousse to cleanse, then the Face Toner, the Face Serum and finally the 24H Face Cream. Collagen PRO5 is taken separately, one vial a day away from meals.
Yes. The Face Serum and the 24H Face Cream are used morning and evening; the Face Cleansing Mousse and Face Toner go with your daily cleanse. Collagen PRO5 is taken once a day.
In many cases yes, but compatibility depends on the ingredients and your current routine. If you use specific actives or have particularly sensitive skin, it's worth introducing new products gradually.
Orders
From purchase to confirmation.
Everything to do with placed orders, changes and communications.
After purchase you'll receive a confirmation email with your order summary. If you can't find it, check your spam or promotions folder.
Contact us as soon as possible. If the order hasn't been processed yet, we'll do what we can to help. Once it's handed over for shipping, some changes may no longer be possible.
Yes, you can complete your order as a guest if that option is available at checkout.
Shipping & returns
Where your order is, and what happens next.
Timings, tracking and handling any problems with delivery.
When your order ships you'll receive an email with a tracking link, where the courier used provides one.
Contact us as soon as possible and send us some photographs of the parcel and the products you received. That helps us check the problem quickly and tell you the next steps.
You can withdraw from your purchase within 14 days of delivery by writing to customer@mialica.com. The right of withdrawal does not apply to supplements such as Collagen PRO5, to cosmetics opened after delivery, or to orders up to €50. All the conditions are in the Refund Policy.
Payments
Simple, secure payment.
Information on payment methods and how transactions are handled.
I metodi disponibili vengono mostrati al momento del pagamento: carte di credito e di debito (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay e Klarna.
Payment is handled by secure payment services built into the checkout process. Mialica does not directly store your full card details.
Yes, once your order is complete you'll receive confirmation with a summary of your purchase at the email address entered at checkout.
Account & support
When the answer isn't here, we are.
Account access, support and contacts.
Our site doesn't use passwords. On the login page, enter your email address and we'll send you a one-time verification code: type it in and you're signed in. If the code doesn't arrive, check your spam folder or contact us.
Use the Contact page on the site. For order-related enquiries, include your order number so we can help you faster.
Our approach
Simple answers are part of a well-made product.
We believe clarity and transparency shouldn't stop at the product page. They should be with you before, during and after your purchase.
Didn't find your answer?
Write to us. We're happy to help.
If you have a question about a product, your order or the routine that best suits you, our team is here to help.
